Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 7 days of delivery under the following conditions:
- Items must be unused, unworn, and unwashed.
- Items must be returned in their original packaging with all tags attached.
- Returns are accepted only for damaged or defective items.
- Proof of damage (photo or video) may be required at the time of return request.
Items Not Eligible for Return
- Intimate wear, lingerie, or undergarments (for hygiene reasons).
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
- Products damaged due to misuse or negligence by the customer.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team via email at nadusfashions@gmail.com or call us at +91 8921566545.
- Provide your order number and reason for return.
- Our team will review your request and provide return instructions if eligible.
- Ship the item back to the address provided by our support team.
Refund Policy
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 7–10 working days.
- The refund will be credited to your original mode of payment (credit card, debit card, UPI, etc.).
- Shipping charges are non-refundable unless the return is due to our error (wrong item shipped, damaged product, etc.).
Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or style, please initiate a return and place a new order for the desired item.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect, damage, or error on our part. We recommend using a trackable shipping service to ensure safe delivery of the returned item.
For any questions or assistance with returns, please contact us.